Product Care and Warranty | SporeVaultCO
Last updated: August 13, 2025
Our promise
Treat customers with respect. Fix real problems fast. Keep data private. We do not sell your information
Warranty coverage
- Live items such as cultures, liquid culture, or spawn are covered on arrival only
Report issues within 48 hours of delivery with clear photos of the item and packaging - Gear and tools have a 30 day defect warranty
Not covered
- Opened sterile items or used items
- Normal variability of biological products or any yield guarantees
- Contamination after opening or misuse
- Preference or sizing issues
How to start a claim
1) Go to SporeVaultCO.com/returns or email Contact@SporeVaultCO.com within the time window
2) Include your order number and a short note
3) Add clear photos of the issue and packaging if damaged or incorrect
4) If a return is needed, ship back within 14 days of approval
Resolutions
- Approved defects or misprints are replaced or refunded after review
- Refunds go to the original payment method after inspection. Banks may take 3 to 5 business days to post
Care basics
- Follow the label and any instructions in the box
- Store as directed on the product page
- Keep sealed until needed
- Clean hands and tools before use
- Work in a tidy space to reduce contamination risk
Safety and legal note
Products are for legal species and lawful purposes. Nothing here is medical advice. Substrates and supplies are not food and are not for consumption
Questions
Email: Contact@SporeVaultCO.com
Phone: (303) 900 8335
Contact page: SporeVaultCO.com/contact